Shipping & Returns

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We offer shipping to Germany, EU, and the ROW with DPD. Estimated shipping times are in addition to order processing times that are typically 2 business days. 

Shipping Costs & Times

Germany: 5€ / 1-2 working days / Free Shipping on orders above 200€
EU: 15€ / 4-7 working days  / Free Shipping on orders above 300€
Non-EU Countries: 30€ / 7-14 working days  / Free Shipping on orders above 500€

No Tax for non-EU

All our prices indicated are in Euro including the legal VAT (19%).
Orders with a shipping address outside of the European Union will have 19% VAT automatically deducted from their order during checkout once a valid address has been entered. Additional fees (tax, customs, import duties) may be levied by local governing authorities.

 As of March 10, 2016, customers in the USA may receive up to $800 worth of goods without paying any customs tax or duties.

Returns

To return an item please send an e-mail to shop@hanneskettritz.com to notify us. 
You have 14 days from when your order is delivered to ship it back to the following address for a refund or exchange. 
Refunds will be issued via original payment method within two weeks of our receipt of the item(s). We bare return costs for German residencies. Unfortunately, we cannot provide a free return from other countries. 

Hannes Kettritz - Stresemannstr. 40, 10963 Berlin, Germany